Return Policy
Refunds are issued within 7 days of the date the customer's order is received. Merchandise and packaging MUST be in the same condition as when received. Items may be subject to a restocking fee up to 20%. Alto Music reserves the right to refuse any return if it appears the item has been used. The customer is responsible for return shipping costs. If the customer's order included free shipping, the customer will be refunded order amount, less Alto Music's original shipping cost.
There are absolutely no refunds for the following items:
- Software (if unsealed or registered)
- Sheet Music
- Books
- DVDs
- Videos
- CDs
- Harmonicas, Mouthpieces, Earbuds/Earphones(if unsealed), or any item that may come in contact with the mouth, ears or nose.
Used merchandise carries a 30-day warranty through Alto Music, unless otherwise specified.
New merchandise carries the original warranty issued by the manufacturer.
There are no warranties for the following items:
- Strings
- Drumheads
- Drum Sticks
If you have any questions or concerns regarding this policy, please feel free to contact us. Email: sales@altomusic.com or call 845.692.6922 (M-F: 10:00am - 8:00pm | Sat: 10:00am - 6:00pm | Sun: 11:00am - 5:00pm) EST
