| IMHO, Alto Music in Middletown, NY--Rt 17 just up the Road from NYC makes ANY other music store pale by comparison. It should be a National Monument and is a must-see for musicians of every ilk. |
Jon,
I would not expect you to remember me, but my name is Alan , and my son Michael and I came to your store last July to browse a bit, and walked out with a Gibson 61 SG reissue from PK ... Yes, we paid for it before we walked out !!! This past Saturday we came up again, same as last time "just to look" , and walked out with a Gibson Firebird !!!
I just wanted to tell you again what a great store you have, and what great people you have working there, especially Phil "PK" Keller. he is great and made my son and his friend feel as though they were stars themselves, and he was helping them for their next gig. Besides being a great guy, Phil is also very informative and although I know allot about musical instruments, he knows allot more !!
We bought the guitar because it was a great instrument at a great price, but PK was also instrumental in our reason to purchase it in your store. I am sure from time to tome you get complaints about certain things, but you should also know when someone goes out of their way for a customer, regardless of age or money in their pocket. Looking around, I was also THRILLED to see things that I never see in any other music store ... Like the Epiphone John Lennon J160 acoustic guitar, and the new Gibson SG bass ... I have never seen these by me in Central NJ, or even on 48th street !!! Thanks again for having a great store and everything that goes with it .... We'll be up again ( JUST TO LOOK !!! ) this Summer !
All the best to you and your staff.
Sincerely,
Alan |
Hello John,
Thanks for the follow-up info.
It is always such a pleasure dealing with you, John. Your professionalism and reliability is much admired and appreciated.
Matt |
Hey guys,
It's Jim - I bought the 6176 yesterday. Thanks so much for letting us take our time in there and get what we needed. You're the best. More to come for sure.
Later,
Jim |
jon,
that's great. I'm one of those people who takes notice of especially good and
bad service that I recieve from stores and manufacturers and such. your prompt
replies and willingness to help me on this are duely noted. expect to see some
orders from me in the future!
neil |
| I bought a Apple imac g5 about 3 weeks ago from you. I love this machine!!!!!!!!!! Thank you for being a part of my Apple experience! |
Hi,
Received package today. Excellent product with first class service and delivery.
Can`t thank you guys enough over in good ole USA.
Best and thanks again
Don |
| I visited the Middletown store on Jan. 2 2006; with the goal of acquiring several sets of acoustic guitar strings, to restring a friend's guitar. Also, if a Korg TM-40 metronome/tuner was available, at the right price, I might purchase that "tunernome" as well. I didn't see the TM40 on the shelves, nor did I ask for it. I ended up purchasing 3 sets of D'Addario strings and some picks; which is what I wanted to purchase. At checkout I was informed that D'Addario strings were on sale for 2-3 (or whatever). The transaction ended with me getting about the same price for product(s) that I would have obtained online. In fact; there are many in-store products at AltoMusic that are far cheaper than online. I am now a loyal customer; at least until someone undercuts Alto's prices by 20%. This "concerned" salesmanship is what will make me return to Alto. AltoMusic Corporation probably lost a few dollars of profit by not selling me the Elixir strings. But the profit Alto will make from future sales will "balance the sheet." In retrospect (i.e.after comparing online prices) AltoMusic matched or beat other online prices. Quite frankly; I felt ripped off after leaving the store. It seemed as if I spent too much. But when I got home and checked the prices online, I realized what a bargain I obtained. I wish you guys would put in-stock merchandise and price of said merchandise on-line!!!! This way we can compare Alto's prices to online merchants. Alto's prices are competetive or better that online! Let us know this without having to visit! Even if Alto didn't have the best price I would probably purchase from Alto again. "Customer service" has been achieved. |
Good morning sunshine.. Again my deepest thanks to you and slim again for superior customer service.. YES WE HAVE SPENT A LOT OF MONEY WITH YOU AND WILL CONTINUE TO FOR YEARS TO COME.. In addition to that I send clients your way all the time and will never stop doing that (including the JBL eon G2's my pastor just bought from you guys. What I am saying is this....
I have NEVER done business with all 5 of my companies I own that gives me better customer service after the sale, better advice when I need it and better prices that ALTO. Jon you have a GEM in Slim and you continue to be a gentlemen who stands up for his clients when they are in desperate need.. Even though we hit a bump in the road over the last 2.5 years I've known you, you are and WILL REMAIN the only Yankee Blooded Fukers I will deal with :-) You are the BEST that I assure you cause I've dealt with them all... |
| Hello Altomusic. Have an happy new year ! I send you this message because i come from ski holidays and i have received my Analog Channel and i just want to than you ! We do not have in france any serious shop as you. Thanks ! P.S.: Please let me know if you sell some sony oxford plugins, this would be my next buy ;) |
| hellow Jon Just wanted to shoot you an e-mail and let you know that the manley vari mu i purchased is kicking ass and taking names! im in the market for a class A tube eq. Im looking at mostly manley eqs ie: pultec,langevine,massive passive. do me a favor and give me prices on all of the manley eqs you guys carry. oh----and by the way-the photo of you holding up the Marshall Stack on the web site has to be rated as a "10"----------------------------superman aint got shit on you!? |
DEAR MR. HABER,
YOUR STORE IS BIGGER THAN 3 HOUSES PUT TOGETHER. I LOVED SEEING ALL OF THE INSTRUMENTS. THANK YOU FOR TAKING SOME TIME OUT OF YOUR DAY AND SHOWING ME YOUR PLACE. I WILL BE BACK... THANK YOU FOR HELPING MY MOM AND DAD TOO. YOUR FRIEND
BRANDON |
| Hi Jon I just saw you sent the tracking number, thanks it only just came through,thanks so much for all your help with the gear, you have no idea how much drama I have had trying to deal with other countries but when it comes to the USA and wow the service is awesome, thanks, |
Hi Jon,
Yep, I have to admit you are the fast response guy Hard working like sick Chinese people like me...haha |
| "You've been a very patient and understanding seller.. up and beyond most.. and I greatly appreciate that dedication to customer service. I wish more companies worked with such dedication. Thank You. Matthew" |
| "Alto is the best place to buy any gear period. The prices I get from them are insane, no-one even comes close, and if they don't have something in stock they get the manufacturer to drop ship it directly to me." |
| "Thanks for always been there for me when I need you most. You guys have never turned me away no matter what issues I may have experienced, that says a whole lot about what Altomusic is all about. Your company is the best. Jon, I know you are the owner of the company and as you are the owner, I had to include you in this email to let you see how pleased I have been with the kind of service Bobby has been giving me. Thanks for such excellent service and your support. Clive" |
| "Hi Jon - I'm sure you had some trepidation opening this email! Everything's cool. It seems to be working fine and the firmware update went through without a hitch. What a relief. Once again, I would like to sincerely thank you for going above and beyond in the realm of customer service. It was greatly appreciated and you'll have my business as long as I'm in this business. Have yourself a fine turkey day tomorrow. Thanks, Larry" |
| "Jon, I just wanted to say thanks again for the top-shelf service. I really appreciate it. One small favor to ask - when you send the replacement, if you could make sure the serial # on the new unit also ends with "H" and if there happens to be one where the box doesn't look too banged up, that'd be great. Anything to better the odds! Again, thanks for everything and I will continue to spread the good word about Alto. I've already sent a bunch of people to you - most recently, my friend Mark bought a Tascam US-2400 in Sept. and he was very happy with the price and service. Larry" |
"Shane, I just wanted to thank you very much for your time in helping me with my studio. When I come to NY next I would like to treat you to lunch. I am not sure if I coming for a month or two. This is why I always come back to Alto Music. Talk to you later
Jack" |
| "Hi Jon, Thats why usa is great. and altomusic is greater. Kindly send a tracking number, and please an invoice by e mail. Thanks again, Jamal" |
| "Thanks again for being a guy who I can rely on to get solid advice from, you clearly know your shit. Scott" |
| "Hey Jon, the Distressors and iLok arrived safe and sound. Thanks again for your excellent service & prices. Also, many thanks for packaging everything in an outer shipping box. That really means a lot! Catch you later, Scott" |
| "My first visit to Alto, by the way, and Phil Keller was not only extremely knowledgeable about high-end and Fender Custom Shop, but also spent generously of his time. Unbelievably professional (in a good way) and "work with you" attitude." |
| "I ordered some Digidesign gear from you last week and it arrived at my door first thing on Monday morning! That makes it the quickest goods I have ever ordered online from anywhere! I don't know how you did it but thank you very much from a very happy customer." |
| "I have no idea how you did it, but I have the cards in my handright now. That's right - about 13 hours after you mailed it from Middletown NY, the Fed Ex box arrived at my door in Shell Beach CA. This is like a Christmas miracle or something! I am completely stunned. And ecstatic, of course! :) I can't wait to try out the cards. My long hours end on Thursday (tomorrow), and then I'll be working in my studio for about three weeks, working up fresh material with the new sound cards. I left very positive feedback for you just now. Thanks, again! I want you and yours have a Christmas experience that you can look back upon and smile about! Oh yeah, do you have an Access Microwave Programmer for sale? Have you ever seen one for sale? If you get one in, please sell it to me. Thanks!" |
| "Alto Music of Middletown, NY, is my favorite music store on the planet. I'm fortunate enough to live less than an hour away from them. The showroom is outstanding, and the help is.. well.. helpful, especially Chris from keyboards, who is a genuinely nice guy who knows his stuff and never tries to "oversell" it. Alto is consistently right on the price vs all the major chains, reducing the need to haggle." |
| "You know, i have ordered about $2500 worth of music equipment from you guys the last 2 weeks, and i must say I am completely pleased with everything. thanks for the great deals and quick shipping, it is appreciated!" |
"Dear Mr. Haber: I want to take this time to share my experience as a customer of your Middletown store. I have bought a number of guitars at both your Wappingers and Middletown stores. Shopping at the Middletown has always been a superb experience, due to Gary, your store manager, and his friendly, knowledgeable and professional staff. It is a comfortable store, where musicians feel at home. Gary himself, has patiently taken the time to share his knowledge and opinions when I was torn between different instruments. I believe Gary's management style and values are reflected in the customer satisfaction centered attitude of his staff. I have never encountered a single person with a negative. That is unbelievably refreshing. As a fairly high ranking military retiree, over the years, I have encountered more than my share of people with less than positive attitudes. But whenever I am in the Middletown store, all I observe are young people who are not only serious about their work, but also seem to genuinely enjoy that work. Most notable of those young people is Richie Ogden. He is mature beyond his years, goes the extra mile for his customers, and is able to interact with older adults in a way that many his age find difficult. I am an older customer, with children older than Richie and hope that my children earn the respect of older adults, as Richie has mine. Richie is the primary reason I am a dedicated Alto Music customer. I would also like to express my appreciation to Dan Ruoti, who only yesterday patiently helped me with my selection of a Taylor guitar for my youngest daughter. Dan also perfectly fits the Alto Middletown mold of friendly, knowledgeable, helpful service. Thanks for helping me pick the perfect gift for her, Dan. Lastly, I do not mean to minimize your role in this outstanding store. I have to assume that a positive corporate attitude starts with you at the top, and that Gary passes that down to his staff. Thank you all at Alto Middletown, especially, Gary, Richie, and Dan for making the store a nice place to spend some of my free time (and spare money)." |
"Hello Jon, My name is kenny k and i frequent your store on many occasion....I want you to know that your guitar guy PHIL is an excellent employee...he has helped me out with many things at your store...he is very knowledgeable, and makes me feel comfortablewhen ever i come in....He is one of the reasons i won't shop at any other music store....Please keep him around!! Ihave bought in the past 3 months, a gibson les paul supreme, a marshall tsl 100 watt lead head and he has been wonderful....thank you for your store and most of all Phil!!!!.....thanks again, Kenny K, Montgomery,ny." |
"Jon, Everything arrived this afternoon..I'm elated...and I'm up and running already! Thank you so much for the swift professional service and the great price! I'll talk to you soon. I'd write more but I've got my one year old on my lap and I'm one handing it." |
"Hi !! I would like so much to thank you for the efficiency and quality of your service. The DSP Farm has arrived. I hope make more business with you. Congratulations and Thank you very much" |
"You guys are the best and I only want to use you for our big purchases. Just to let you know I met some Video/ Audio sales guy at The AICE Awards show last week and he was bragging on how great his prices are and there know one beats them. I said have you heard of a place called Alto Music? He right away passed it off as a small time operation. I told him no these guys are a huge retail store and are a big competitor to all music stores around the country. He then said "Well they must have small overhead, I said Their store is bigger then one of the Chelsea Peir's Peir. A little exaggeration, but not to far off. I think he got the point he wasn't as bad as as he thought.. HAHA Thanks Ciao
casey L NYC" |
| "Hi, I received the plugins in 3 days! I will advice your site to all my friends.. Thanks a lot." |
| "Just to let you know, I already left you feedback a week or so ago. Just wanted to say that the transaction was awesome and I wish all sales went as smoothly. I received the item quickly via FedEx and it was extremely well packaged. Thanks again." |
| "Thank you Anthony and Thomas for great prices and superior service. I can’t believe you guys are so good! Thomas, how did you get that Ampeg bass head to me so fast? You guys are the best!!" |
| "There was a lot of twangin’ inHenderson,Nevada last night. The guitars arrived and I spent the evening appreciating them. Both guitars are beyond my expectations and sound fantastic, not to mention just being drop dead beautiful and built so well. The straps are too cool. Thank you so much for helping me make a dream I have had for many years come true. Have wanted a Gretsch since I was a teenager. I will now retire a couple of the Fenders courtesy of these beauties." |
| "Hi. I received the tenor today. Thank you for the extreme quick shipping. It issuper and sounds great. I am very pleased. The neck octave mechanism is bent and will need minor repair, but that is very minor and no problem for me. Thank you very much for working with me. It is the kind of horn and sound that I was always hoping for." |
| "Hi Jon! Alto Music will always be my first choice when it comes to buying music gear from the States. Thanks for been so easy to deal with. It's always a pleasure." |
| "Kudo's has to go out to my local Music Retailer here in New York State - www.altomusic.com. This once small family owned business has blosommed into a two-store chain with a recently expanded mega-store. They know customer service....They had my Triton Extreme 76 in my hands 1 week after they started shipping. Great Service, Great Prices, Great People, and on-site repair that is awesome. As a working musician, if any of my equipment fails, they will repair it quickly and provide me with a loaner or find me a loaner for my next gig. In turn, I will purchase my equipment from them exclusively; except for those must have vintage instruments I buy on Ebay. Thank You Alto Music, Middletown, New York. Al" |
| "Hello Jon, I came in last week to see Phil Keller and stopped to say hello to you and say what a good fellow I thought you had found with Phil. You remembered when I recounted my first meeting with Alto of Middletown as a result of an eBay amp purchase a few years ago. I'm writing to you today to say I wasn't just 'blowing smoke'. In fact, last Thursday I had come up to your store thinking it was time to get back to basics, leave the 15 electrics I have hang on the wall for a while, and get an acoustic guitar. Phil was so helpful and focused on me getting the right guitar, he stayed 45 minutes past his working day. He could easily have left me in the hands of another employee, who I suspect would have done a fine job too. But I thought you should know, he goes the distance for his people. Please thank him again for me. My Martin arrived FedEx today. One day I'll probably put it down long enough to take another ride to Middletown" |
| "Hello. Im a guitar player and drummer. I was down in you shop in the early summer and want to say it truly ruled. great stuff and good amounts of it. if you could i was wondering if you send me some drum stuff or guitar stuff. Anything is cool like poster, stickers,A CYMBAL ! A mic or speakers!, drum sticks, shirt...smote...u know...etc. thanks and keep being the best shop, danny - canada" |
| "I wanted to thank you again for such a pleasant and very speedy transaction. I have bought a lot of musical gear (a lot!) and never have I received an item all the way across the country in such speed. I am very pleased and appreciate your service! Terry " |
| "Hey, I received my upgrade today. I only expected to get 6.7, but you sent 6.9. Thank you for your extra courtesy…and especially for sending it so soon. I never expected overnight service. Sincerely, A customer for life… Waylon L" |
Hey guys,
It's Jim Mola - I bought the 6176 yesterday. Thanks so much for letting us take our time in there and get what we needed. You're the best. More to come for sure.
Later,
Jim |
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thanks anthony...... as soon as i can upgrade my renmaxx though, I will def give you a shout thanks again for the great prices and fast service! you guys are the BEST! every other reseller in the US should take a look at Alto and do exactly as you guys do....... thanks so much,
|
This is Bruce, your long-time Alto customer from Rockland County. Hope all is well. Just wanted to let you know that the last two times we visited your Middletown location, we were assisted by Richie. Both times, he was *most* helpful, and actually, both times, thanks to his assistance, he made a sale. The first time he helped us we purchased an acoustic bass, and the second time it was a mandolin. Just wanted to know we appreciated Richie's friendly attitude, and all of the extra time and effort Thanks, and all the best,
he offered us to make sure we made the right
buying decision. Bruce
|
Hello Bobby\Jon,
Just wanted to write to let you know how happy and pleased I am with my current setup, the Neve is off da chain, now I see why this peice is the most sort after peice since slice bread, all I can say is WOW!!! My recordings are so so much better, having this neve has opened up a whole new world for me. I forgot to mention that I am also pleased with the MPC2500, it rocks. I've been doing a whole lot of studying on Protools and have improved on getting the most out of my system by far. Needless to say, I know this woudl not have been possible if you guys were not working along side me to be ble to acheive my goals.
So I am writing to say thanks for making me feel and look important, I'm sure there are many others who probably spend much more than I can even imagine but I feel as though you guys treat me as if I had spent 1,000.000, nevertheless I wish Alto much success as you guys have been very kind to me over the years.
I know you don't have to do what you do to help me therefore I do not let your kindness go unnoticed.
Keep up the good work.
Kind Regards
Clive
|
Hi there!! Many thanks for your kind support and service! I'll definitely recommend my friend to buy plugins or other stuffs from your shop again! You just got a very satisfied customer...! Please, keep up the good work! Best regards, Casey
|
Jon, Thank you very much for the sale of the 96i/o. Anthony was great and very knowledgeable on my new HD endeavor. You have a great store and you will certainly be seeing me again as I grow the studio. Let me know whenever you ever get into nyc. Take care,
Jimmy L
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Hi Anthony, Pitch & Time received. Thanks for a great service. Best regards, Dominique |
| Thanks for amazing customer service, speed and prices! |
Dave-wanted to let you know that one of your guys really helped me out today, I needed some Marshall 4 x 12 casters fast, he scored them and sent them to me in Millbrook.
Not many stores would work thnis hard for 50-60 set of parts, so hats off to Kol and Alto, you guys
always rock- JC Jerry
|
"Thanks for everything! Chuck loves your store and the great customer service you provide." |
"Thanks alot! You are the best!"
|
| "That's why I love Alto" |
I would like to thank you for the excellent customer support. Now I understand why people in the industry talk so highly about Alto Music.
Thanks again,
Emiliano Ferragosto |
Hi Guy's,
Received the system today.
have not installed yet, but from what I can see I couldn't be happier!
Will be after another farm card soon.
Thank you very much for your excellent service.
All the best
Pete. |
Jon,
I just wanted to say thanks again for letting me know about the price break on the tube. Not that I would've expected any less from you, but I know there are plenty of other dealers who might not have been inclined to pass on the savings after the price was already agreed to. As always, I appreciate your way of doing business.
Best regards,
-Larry |
Jon,
I received the replacement microphone and wanted to thank you for taking care of this for me. You went way above what was necessary and I really appreciate it. I will definitely purchase musical equipment from you in the future.
Thanks,
James |
Thomas -
Thanks for the good service...you'd never believe how complicated it can be
trying to get gear per internet & telephone, especially from over here. |
Hello Jon
Once again your level of customer service amazes me. Bobby has been great as
well, which all speaks very highly of Alto Music. Thanks! |
Hi Jon,
First, I want to thank you for your time on the phone this morning and for your level of customer service. I really appreciate it and you will always have my business.
Again, thanks Jon. I have NEVER experienced better customer service anywhere else. You're the best. |
I guess you heard that the FedEx truck broke down which is why there was no tracking info yesterday. My shipping hex strikes again. Cheryl called me and said she had actually gotten in touch with the driver. Man, nobody beats you guys in customer service.
gain, thanks for going above and beyond.
Enjoy the weekend,
-Larry |
JONNNNNNNNN !!!!!!!!!!
My mix-plus is here !!!!!!! It seems is ALL OK!!!!
Thank you very much my friend !!! and thanks to Altomusic team
too!!!!
Be sure I will buy you anything in the future !!! Great sellers !!!
Kind regards. |
I have been buying/trading/collecting quality guitars and amplifiers for approximately twenty years and feel compelled to commend the excellent standard of service received by Phil Keller. I have had the pleasure of dealing with Phil prior to his employment at Alto Music and have "followed" him to your store when I am prepared to purchase equipment, despite the inconvenience of a long drive. Phil's product knowledge and genuinely accommodating sales demeanor is unrivaled. Ironically, I unfortunately make numerous purchases only to realize that Phil's initial suggestions were the most satisfactory for me.
The musical instrument retail industry is plagued with unqualified salespeople who are unfamiliar with the numerous brands and models (particularly electronics) and who tend to "steer" customers towards stocked inventories. Not so with Phil. His honest sales approach and competitive pricing is noteworthy. Please understand that I rarely write letters of review unless I am greatly satisfied. I may research products elsewhere but will shop exclusively at Alto as long as you have a sales staff that follows the footsteps of Phil Keller.
Sincerely,
John Carr
|
Thank You, you're wonderful !!!
Package arrived in perfect condition, like the card.
Just mounted on my G5, ... digitest passed !
... and now let's rock, everybody let's rock....
Kiss to all of you guys of alto music :
Ciao - Luca
|
thanks again for everything. you guys truely are the best audio and music equiptment company in the world.
...shane....
|
You should get a promotion, a big raise and maybe a company bonus for being
so helpful and
efficient!
Thanks again |
ALWAYS GREAT TO SHOP @ ALTO MUSIC. Thank you for the super-fast service.
Emiliano |
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